January 12, 2012

Review: Dream Lites

Description: A plush nightlight
Main Pitch: "Turn your child's bedroom ceiling into a starry night sky"
Main Offer: $29.95 for one
Bonus: None
Marketer: Ontel
Producer: Infomercials Inc.
Website: www.DreamLites.com
Prediction: On the fence

I never wrote about it, but Allstar and Hutton-Miller tested a similar product last year. They called it Dreamy Time Turtle [a]. It didn't work, but there were a number of variables involved.

Can Ontel and Infomercials Inc., using the Pillow Pets brand, make a go of this? It's possible. There is some sales history behind the item, and I have always liked the "huggable night light" pitch. If anyone can do it, these guys can.

5 comments:

  1. I ordered the lady bug lite on 2/29 from their website: dreamlites.com. After I did not receive any reply for a couple weeks, I finally called their customer service (1-855-876-1816). I talked to a representative hat was very hard to understand and she informed me that all their products are on back order. Today is 4/30/2012 and I just noticed that I received an e mail on 4/27/2012 which stated that my order has been canceled. I was very confused since I did not cancel my order, so I called customer service again. This time, a lady answered, told me that they are currently not able to view any customer information due to a upgrade and hung up the phone. So I called back, and the second lady started to repeat the same sentence. Before they could hang up on me the second time, I told them that their company is the worst I have ever done (or at least tried to) business with. I advise anybody not to buy this product. You probably wait for a long time until you receive any answer and at the end you will never receive the product. This of course was a big disappointment to my 3 year old!
    As nice as those Dream Lites are presented to be, please do not waste your time. They should definitely be reported and I might just send a letter to BBB.

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  2. I ordered one. It arrived at least a month later. It was nice, while it worked, but it stopped working less than 2 months after we received it. Changing batteries does not help--the lights will simply not come on.

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  3. After reading these reviews, I am sorry that I ordered. The cost of 38.00 that includes shipping seems very high and has already been charged to my credit card. When I did a tracking on the shipping, it looked like it goes from Athanta Ga. to Los Angeles Calf. I ordered on June 28 and still have not received it. So far, I have not seen a favorable review. Wish I had read them befor I bought, but Grandson, age three, has begged for one. This company apparently don't know how much they can disappoing a child.

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  4. Funny how the light when turns on shines behind the kids. Lol can we say fake lighting???

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  5. This company has the worst customer service not only did it take forever to get the puppy dreamlite, but when I received it the battery compartment screw was stripped and we could not open. I called and they told me they would have to ship out a return label once they receive the dreamlite back than they would send out another. So maybe 2 months later we might get it. I asked to talk to a manager and they told me he was in an important meeting and would call back. Days later still no call back. I sent an email and still no response. SAVE YOUR MONEY NOT WORTH THE CHEAP PRODUCT OR AGGERVATION!

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