Not all of the press AJ gets is good. To be fair, I am including this link to a recent NY Post article.
Two observations. First, the reporters' issue is not with AJ or Telebrands, but with a DRTV technique that has been around for decades. AJ is just taking the hit for the industry as a result of his high profile and the newsworthiness of the product.
Second, what some hourly customer service rep at a call center says is poor evidence of anything -- as anyone who has listened to their recorded calls can attest.